Coffee Wood Chew Sticks
What Size Does My Dog Need?
Great question! We're happy to help.
IMPORTANT: Choosing the right size based on a dog‘s weight and chewing habits is essential. Because only the right size can give your dog the perfect chewing experience. If your dog is a heavy chewer or if you are in doubt, please go up one size.
- Extra Small chews are ideal for breeds like Japanese Chin, Pekingese, Pomeranian, Yorkshire Terrier, etc.
- Small chews are ideal for breeds like Dachshund, Japanese Spitz, Jack Russell Terrier, French Bulldog, etc.
- Medium chews are ideal for breeds like Australian Shepherd, Beagle, Border Collie, Poodle, etc.
- Large chews are ideal for breeds like Dalmatian, Weimaraner, Collie, Golden Retriever, Labrador, Rhodesian Ridgeback, etc.
Watch our helpful video about product sizing here:
Shipping & Return Policies
Shipping
We ship to the continental United States only. We do not ship to Hawaii nor Alaska.
We are not responsible for wrong addresses that have been confirmed by the customer at check out. Please double check the shipping address at checkout.
If a customer notices a wrong shipping address immediately after confirming their order, promptly email support@canophera.com to have it change, as we fulfill orders quickly.
If the package has already been sent out, the customer may be charged for shipping a replacement package and/or may not be sent a replacement till the original package is in transit back to sender.
Shipping Times
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Orders are typically packed and shipped within 1-2 business days. Orders arriving over weekend days will begin to be fulfilled starting the following Monday. Same day order fulfillment is not guaranteed and is not at all possible for orders arriving after 3pm US Eastern Standard Time.
- Once the package is in the hands of the carrier, UPS or USPS, we do not have control. Please contact the carriers if you need details on the status of your package.
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If your package has been marked as "delivered" by the carrier but is not found in the described location, it is the recipients responsibility to contact their local post office or carrier to inquire.
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Helpful Tips:
- Wait a couple days to see if the package shows up (USPS sometimes marks their packages as "delivered" but does not do so till a day or two later
- Call your local post office to inquire about the status of the package
- Reach out to neighbors/neighborhood Facebook group to see if the package was accidently delivered to the wrong house or mailbox
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Helpful Tips:
Return Policy
If you are not entirely satisfied with your purchase, you may request a return and refund of your original purchase or you may request an exchange.
To be eligible for a full refund, returned items must be shipped with the shipping carrier within 21 days from the date they were originally delivered AND:
- Be in new condition
- Include all original packaging and original tags still attached
- Be free from any chewing
Items returned that do not meet the above criteria may be rejected altogether.
Once the item(s) are received by our warehouse and inspected, a refund will be issued. Please allow 3-5 business days for the refund to come through on your account.
To initiate a return, please email us at support@canophera.com with your name, order number, reason for return/exchange.
Once we receive your request, we will share will you the return address.
Please note: You cannot request a return/refund from single items from the Happy Chew Box. In order to be eligible for a return of a Happy Chew Box, all chews with the original tags and informational page must be included inside the original box. If not all items are returned, a refund will not be issued.
Return Shipping
Customers will organize their own return shipping to the address provided following their return request. Return shipping will be at the customer’s expense.
Exchange Policy
Our exchange procedure involves returning the product(s) from the original order for a refund and placing a new order for the product(s) needed.
- Standard return policy applies and customer organizes and pays for their own return shipping.
- To exchange, return the original product for a refund and place a new order.
Refunds
Once we receive your item, we will inspect it and verify that the items are still in new condition. You will then be notified of the status of your refund by email. Please note, this process may take a few business days after the return shipping tracking shows “delivered”.
If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card or PayPal account). The time it takes to see the refunded amount appear back in your account depends on your payment provider's policies.
Changes to These Policies
We may update these shipping and return policies to reflect changes to our practices or for other operational, legal, or regulatory reasons.
- All Natural, Long Lasting Coffee Wood Chew Sticks
- No Calories, No Caffeine & Nothing Artificial
- Available in Five Sizes: Extra Small, Small, Medium, Large & Extra Large
- Chews ship in Singles or Packs of Two (Both chews are the same size.)
- Odor-Free
- Sustainably Sourced
CANOPHERA chew sticks are made from the best materials mother nature has to offer. Coffee wood is an ideal resource for dog chew sticks. It is a lot harder than other wood, which is why our sticks are particularly resilient. And since it is the only ingredient in our CANOPHERA sticks, our products are 100% vegan and free from any harmful additives.
Additionally, we don’t harm the environment in our production process. Since coffee wood is a natural byproduct during coffee production, no tree is uprooted or cut down just for us.
To ensure there is a chew for all dogs, our sticks come in several sizes. CANOPHERA sticks come in Extra Small through Extra Large and are suitable for adult dogs and puppies 6 months and up.
- XS: for dogs up to 10 lbs / 5 kg
- S: for dogs up to 20 lbs / 10 kg
- M: for dogs up to 45 lbs / 20 kg
- L: for dogs up to 85 lbs / 40 kg
- XL: for dogs 85 lbs and up
The CANOPHERA chew stick for dogs offers constant activity and playfully supports dental care. The chew stick strengthens the dental muscles and promotes the natural cleaning of teeth. The fine wood fibers serve as a toothbrush.
The chew sticks are made out of coffee tree wood. They don’t contain any traces of animal or artificial ingredients, calories, caffeine or sugar. They are also suitable for dogs that have allergies or are overweight.
Fine wood fibers come off from these chew sticks. In small amounts, the dog can swallow and digest these small flakes without any problem. If larger pieces come off, please discard.
Always monitor your pet while chewing.
We recommend one 20-minute chew session a day with our chews, as this is about the time a dog reaches their ideal relaxed state.
